WARRANTY INFORMATION

(Plain English Version)

If you have a warranty claim to make on a Delta manufactured product, follow these steps. Everything happens as per this procedure and the attached policy.

The procedure for Warranty Claims is as follows:

• If you want to claim warranty on a product, to start you must telephone myself or a salesperson and discuss what the problem is. All details will be required eg. serial number, cylinder type etc. You may download and print a warranty sheet (pdf format) to fill in the details & fax back to us.
• I will then discuss with you if it possibly is warranty or not, and options for fixing the problem. Only with our approval can goods be returned under warranty.
• If the product has been dismantled or repaired have been made with no approval from Delta, no warranty can be given.
• When the product is returned to Delta, it is pulled apart and inspected fully. Records are kept of the inspection and a report can be provided to you if you require.
• If the product is covered under warranty, Delta will repair it to as-new condition. If it cannot be repaired we will replace it.
• If the product is not covered under warranty, we will provide a quote to repair it. In this case an order is required for the repairs to be made.

Yours sincerely

QA Administrator
DELTA HYDRAULICS

 

DELTA HYDRAULICS PTY LTD
WARRANTY POLICY

• This warranty is made between Delta Hydraulics Pty Ltd (hereafter referred to as "The Company") and the purchaser, consumer or buyer of products or services from the company (hereafter referred to as "The Purchaser") and no oral representations, warranties or guarantees, other than this warranty shall be binding upon the company.
• No oral representation, warranty or guarantee by any agent of manufacturer, seller or agent of the company shall be binding upon the company except as expressed in this warranty.
• No provision, clause or part of this warranty may be amended, modified or extended except by written agreement executed by the company and approved by the Sales Administrator, a Director, Accountant or legal representative of the company.
• This warranty will apply only in respect of products and services the purchaser has contracted with the company to provide. It is the company's policy to improve it's products and services whenever possible and practical to do so and whilst the company will endeavour to maintain improvements and modifications at any time without the obligation to make such changes, improvements and modifications on any product or equipment sold previously.
• The company shall in no event, be liable for labour or freight charges or for consequential or incidental damages including, but not limited to, injury to any person or persons or property of the purchaser or any other party or parties property, machine down time, and losses and expenses incurred by the purchaser arising from the use of the company's products and/or services. In no circumstances will the company's liability be greater than (at the company's choice) the cost of supplying the product or service again.
• Consistent with the company's commitment to provide specialist products and services, no warranty is given either express or implied, as to merchantability, fitness for purpose, or otherwise when the purchaser directs the company to either provide a product or service that would otherwise not be recommended by the company.
• Any claim made pursuant to this warranty should be made on the Delta Hydraulics Pty Ltd Warranty Claim Form. The product returned pursuant to this warranty claim and verified by our examination will be repaired or replaced free of charge. Any additional parts or labour required to rebuild or replace (not covered under our warranty) will be charged by agreement to the purchaser.
• No warranty is given in respect of products sold where an existing manufacturers warranty may apply.
• The company shall not be liable whatsoever for plans, drawings or specifications of any other party or parties that themselves do not meet the purchasers requirements including but not limited to being fit for the purpose.
• This warranty does not in any way affect any right the purchaser may have under any existing statute which cannot be excluded.
• The following warranty is given by the company subject to the above paragraphs, in respect of services of repair:-
• The company warrants against defects in workmanship for a period of three months from date of the company invoicing the purchaser.
• No materials other than those sold by the company pursuant to an agreement to repair are covered by this warranty.
• No warranty is given for any period where products are not installed, used or operated as per the company's express instructions.
• In this clause the term repair also includes machining, tooling or any other process that involves working on part or parts of machinery not wholly owned by the company.
• The warranty is not extended in the case where any other person or persons without express authorisation obtained from the company have attempted to modify, service or repair the item or product, save and except when to do otherwise would be likely to cause injury or damage to persons or property.
• Nothing in this clause is intended to in any way detract, exclude or limit the operation or application of any other provision of this warranty.
• The following warranty is given by the company subject to the above paragraphs, in respect of products sold or manufactured by the company:-
• The company warrants against defects in workmanship and material for a minimum period of twelve months from date of the company invoicing the purchaser.
• No warranty is given for any period where products are not installed used or operated as per the company's express instructions.
• The warranty is not extended in the case where any other person or persons without express authorisation obtained from the company have attempted to modify, service or repair the item or product, save and except when to do otherwise would be likely to cause injury or damage to persons or property.
• Nothing in this clause is intended to in any way detract, exclude or limit the operation or application of any other provision of this warranty.

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